"Thank you for contacting BTR. We sincerely apologize for the delay.
Your shoes have been received from the supplier and are currently being processed in our warehouse. They will soon be packaged for the next scheduled pickup with our courier. An email notification will be sent to you with the tracking number. You will be receiving the shoes shortly and will hopefully enjoy wearing them for the rest of the summer!
While we do our very best to ship orders in a timely fashion, merchandise arriving from international suppliers may take longer to be received at our warehouse due to custom clearance delays.
Your shopping experience is important to us and we will make our best effort to expedite the shipping process."